ShieldLabs FAQ

Question 1

What is ShieldLabs?

Accepted Answer

ShieldLabs is a traffic quality and risk intelligence service. The platform evaluates visit quality, assigns an explainable Risk Score, and detects abuse patterns. ShieldLabs helps companies identify anonymous users and manage traffic risks.

Question 2

What is ShieldLabs used for?

Accepted Answer

ShieldLabs is used to assess traffic quality and identify anonymous visitors, as well as to detect multi-accounting, trial abuse, giveaway abuse, bonus program abuse, and other scenarios where it is important to understand visit risk level and prevent abuse.

Question 3

How does ShieldLabs work?

Accepted Answer

ShieldLabs collects signals from the device, operating system, browser, network, and connection type. The system correlates these signals across layers and over time to detect masking techniques, linked identities, and abuse patterns. Each visit and overall traffic receive a clear Risk Score with explainable reasons.

Question 4

What can ShieldLabs detect?

Accepted Answer

ShieldLabs can detect the use of VPN, proxy and TOR, anti-detect browsers, server and data center infrastructure, multi-accounting and other masking techniques.

Question 5

Who is ShieldLabs for?

Accepted Answer

ShieldLabs is suitable for companies operating in industries such as Banking and Fintech, SaaS and internet platforms, e-commerce and retail, gambling and iGaming, Web3 and crypto, travel and hospitality, video gaming, media and streaming, as well as technology platforms and marketplaces.

Question 6

What is Risk Score?

Accepted Answer

Risk Score is a numerical assessment of the overall risk level of a specific visit. It is formed based on a combination of factors: network characteristics, anonymity indicators, environment inconsistencies, and signal repetition. A high Score indicates an increased probability of an anonymous visit.

Question 7

How is Risk Score calculated?

Accepted Answer

Each detected risk signal contributes to the final score. These may include connection masking indicators, use of server or suspicious infrastructure, environment parameter inconsistencies, and repetition of signals over time. Risk Score reflects the cumulative risk level and explains each signal.

Question 8

How is ShieldLabs different from traditional abuse prevention systems and traffic risk assessment platforms?

Accepted Answer

ShieldLabs focuses on deep traffic quality and anonymity level analysis at the device, operating system, browser, and network levels. The system detects masking indicators and related accounts, provides an explainable Risk Score, and ready-made abuse patterns. Unlike classic enterprise platforms, ShieldLabs delivers enterprise-level analytics without the need to overpay for complex and expensive tools.

Question 9

Does ShieldLabs automatically block users?

Accepted Answer

No. ShieldLabs provides Risk Score and detailed risk signals. The blocking decision is made by you.

Question 10

How accurate is ShieldLabs?

Accepted Answer

ShieldLabs accurately detects anonymity indicators and environment inconsistencies even when IP changes or masking tools are used. Actual accuracy depends on the use case and selected risk thresholds.

Question 11

Can ShieldLabs be bypassed?

Accepted Answer

ShieldLabs detects connection masking indicators and environment inconsistencies. Even when IP or account changes, the system can identify recurring risk signals.

Question 12

Does ShieldLabs affect real users?

Accepted Answer

No. The system operates in the background and does not require additional actions from visitors.

Question 13

Can a visitor be recognized when IP changes?

Accepted Answer

Yes. ShieldLabs generates a persistent visit identifier based on environment parameters, allowing recognition of repeated visits even when IP or network changes.

Question 14

Does ShieldLabs provide API and Webhooks?

Accepted Answer

Yes. ShieldLabs provides API and Webhooks to receive Risk Score and detailed data.

Question 15

How long does integration take?

Accepted Answer

Integration takes a few minutes. After connection, the system immediately begins analyzing visits.

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