How to prevent ticket scalping
What ticket scalping is, how scalpers beat per-person limits with fake accounts, and how the device behind those accounts links them back to one buyer.
Mike Danilchyk is Operations Director at ShieldLabs, where he runs day-to-day operations and keeps delivery, support, and internal processes scaling with the customer base. He has a decade of experience building and running operations for online businesses.
Mike Danilchyk's articles
How to prevent marketplace fraud: types, signals, and the actor behind them
The main types of marketplace fraud, from triangulation fraud to seller and buyer scams, and how reading the device behind each account links the ring.
How to prevent refund and return abuse
How to prevent refund and return abuse: the multi-account refund-ring slice you can detect, how it differs from wardrobing and chargebacks, and how to read it.
Payment gateway fraud detection: how the layers work, and what each one misses
How payment gateway fraud detection works, layer by layer, what each layer catches and misses, and where reading the device behind the checkout fits in.
Account and offer abuse in ecommerce: a merchant's playbook
The account and offer abuse an ecommerce store faces, why it is not payment fraud, and how to read the device behind each signup without blocking shoppers.
Card testing fraud explained: the signals that flag a testing session
Card testing fraud sends a burst of small charges to validate stolen cards. The cards rotate, the session does not, and the device behind it is the tell.